Shipping Policy

 

GENERAL SHIPPING INFORMATION. DAY 1 STARTS THE DAY YOU PLACE THE ORDER. TRACKING NUMBERS WILL BE SENT VIA EMAIL AFTER PROCESSING.

***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.

***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY. 

***WE DO NOT SHIP ANY PRODUCTS ON SUNDAYS.

 

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INCORRECT SHIPPING INFORMATION:

If a package is returned to Sultry pro due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Sultry pro is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

 

LOST OR STOLEN PACKAGES:

Sultry Pro is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Sultry Pro will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.